IoT Product Support & Release Manager

Imagine a home where your roof windows automatically let in fresh air. Your blinds automatically lower on a hot afternoon – and smart censors monitor the temperature, humidity and CO2 level. We created a smart home solution for all of this. We call it VELUX ACTIVE.

Right now, we are looking for a new colleague, with a few years of experience, who wants to take the overall responsibility for coordinating new releases, as well as ensuring a continuous improvement of our global 1st, 2nd and 3rd level product support efforts. Is that you?

Your challenges

This position gives you a great opportunity to activate your project management skills by coordinating the daily operations of our global product support, ensuring that our end users always get the best support- and service experience possible. To achieve this, you will work with a complex stakeholder network, combined of both internal and external stakeholders, from product development, external partner Netatmo, as well as the national VELUX Sales Companies.

This network consists of our global sales supporters responsible for 1st level IoT support to the end users, our 8 National Support Champions (NSC) who handle 2nd level support and our collaboration partner Netatmo who manages 3rd level.

Among other tasks you will:

  • Manage and continuously develop our active self-support channels on our website e.g. FAQ, video guides and instructions
  • Decide on timing for updates, upgrades and new releases in close collaboration with our product managers, who own the product roadmap
  • Ensure a coordinated planning with Netatmo on Android/Apple iOS compatible software releases, firmware and backend releases etc.
  • Facilitate knowledge sharing and continuous improvement via Teams site to ensure that everyone in NSC (National Support Champion) is up to date and receive the right training at the right time
  • Follow up on performances via our service tool Servicenow and generate relevant reports for the management

Your qualifications

You are a digital savvy with 1-5 years of experience within project management, who loves being up to date with the newest technology and you probably already have some of the newest gadgets in your own home. Furthermore you have a strong drive to achieve great results through cross-organisational collaboration, and you dare to challenge the status quo through strong communication skills and focus on continuous improvement.

You also bring:

  • Project management skills enabling you to handle a complex global stakeholder network, in which your product is an add-on to the main products
  • A few years of experience from a position involving project management, IT project management, IT Delivery Management or similar
  • An understanding of apps, connected products and website development – maybe you also have experience with IoT
  • Fluency in English, both written and spoken

Your opportunities

In addition to operating at a highly professional level at our Head Office in Hørsholm, you will find a vibrant culture based on thoroughness, mutual respect and a strong commitment. We work as one team to reach our ambitious goals. The team is characterised by an informal tone and a healthy sense of humour. We believe in empowering people, and we support this through sharing knowledge, delegating responsibility and investing in people who strive to make a difference. The VELUX Group offers exciting challenges, great opportunities of influencing your own development with competent and committed colleagues.

You will become part of a digital transformation, where VELUX adds Internet of Things products to the VELUX roof windows and accessories and operates live updated connected products with external partners,”

explains Christian Dalsgaard Johansen, Global After Sales Service Manager, After Market & Service.

Application and contact

The application and selection process will be done in collaboration with Brinch & Partners. If you would like to know more about this opportunity and the VELUX Group, please feel free to contact Partner Jens Christian Jensen by email jc@ brinchpartners.dk or by phone +45 7020 2328.

We look forward to receiving your application and CV as soon as possible